Refund policy

Thank you for shopping with Qaflah! We want you to be completely satisfied with your purchase. If your items don't meet your expectations, we offer a straightforward return and exchange policy to ensure a hassle-free shopping experience.

Returns
If you are not completely satisfied with your purchase, you may return any unworn, unwashed, and unaltered items within 7 days of purchase. All original tags and packaging must be included. To initiate a return, please email our customer service team at return@qaflah.com with your order number and the reason for the return. Once we receive your return, we will process your refund within 5-7 business days. Note that you are responsible for the return shipping charges.

Exchanges
If you need a different size or color, we’re happy to help. To initiate an exchange, please email our customer service team at exchange@qaflah.com with your order number, the item you want to exchange, and the desired size/color. Send the package back via any courier. Upon receipt and inspection, we will dispatch the replacement item within 7-10 business days. Note that exchanges are only accepted for items that are unworn, unwashed, and unaltered, with all original tags and packaging included. You are responsible for the shipping charges. If the item you want to exchange is out of stock, we will issue you a refund.

Note
No exchanges or refunds will be issued for items purchased during a sale event. This policy ensures fairness and consistency in our sales and return processes.

Damaged or Defective Items
If your item arrives damaged or defective, please email us immediately at qaflahofficial@gmail.com with photos of the item and a description of the issue. We will resolve the issue by providing a replacement or refund.

Thank you for choosing Qaflah. We value your business and look forward to providing you with exceptional service.